Burkina Faso

You need to send your completed passport application and documents to our Regional Passport Processing Centre in Pretoria, South Africa for processing.

Please note the following changes that will affect your passport application. With effect from 15 September 2011, the Regional Passport Processing Centre in Pretoria, South Africa will process your passport. The passport will be printed in the United Kingdom. You will receive two packages, one containing the supporting documents you submitted, and the second package directly from the UK with your new passport.

These changes will ensure that you receive the new style passports which were introduced in the UK in October 2010.  The new passports have more sophisticated security features, required to meet international quality and security standards. It is not affordable to print these new passports overseas.  New designs and processes reduce the likelihood of identity theft and passport fraud, protecting British nationals and our borders.

We recommend that you print this page, so you can refer to it.

• Where to send
• How to send
• How much
• How to pay
• Timing
• Delivery back to you
• Specific requirements
• Need more information
• Urgent travel
• Contact us 

Where to send

British High Commission,
Consular Section, Block B,
1st Floor, Liberty Place Building,
256 Glyn Street, Hatfield,
Pretoria, 0083,
South Africa.  

How to send

We recommend that you send us your application by secure means such as registered post or a courier.  If using a courier to submit your application you should not pay for a return service, as this is covered by a separate fee, charged by us - see below.

Download and complete the covering letter and enclose it with your application.

You should then visit your nearest courier office. You will be required to complete the waybill given to you by the courier services operator. This MUST include your full name, address and telephone contact numbers.

Please address the consignment as follows: British High Commission,

Consular Section, Block B,
1st Floor, Liberty Place Building,
256 Glyn Street, Hatfield,
Pretoria, 0083,
South Africa.   Please mark the envelope:  For the Attention of Burkina Faso Officer

Insert your completed application form with all the required documents, credit card payment slip or cheque, photos and covering letter in the envelope and peel off plastic strip to seal it. Remove and retain the customer copy of waybill as your proof of despatch and your tracking number reference.

How much

Passport fees in South Africa are: 

Adult passport

• 32-page passport – 1,664 Rand
• 48 page passport – 2,009 Rand

Child Passport

• Child passport (32 pages) – 1,060 Rand

Courier Fee – Each customer will be required to pay a courier fee to cover the cost of the return of supporting documents from Pretoria and for the return of the passport from the UK.

• Courier fee – 258 Rand

How to pay

You can pay in one of two ways: by downloading and completing our credit card form “and enclosing it with your application or by enclosing a Bank Draft in South African Rand for the total amount plus an additional 155 Rand to cover bank charges, made payable to “British High Commission”. We will not accept payment by cash, postal order, debit card, personal or company cheque. Additionally, we cannot accept payments in any other currency.  It is not possible to make online payments.
YOU MUST NOT SEND CASH

Timing

We aim to process the new passport within four weeks from the date the fee is taken and the application contains all of the information we need. Failure to provide all of the required documentation will result in your application being delayed or returned. If it is a first time application, or you are replacing a lost or stolen passport, you should allow at least six weeks. We would remind customers that travel should not be booked until a passport has been issued and received by you. We cannot accept responsibility for any costs incurred if travel is booked and subsequently cancelled before you have received your passport.

Delivery back to you

Your passport will be dispatched to you from the UK. Where appropriate, your supporting documents will be sent back to you from the Passport Processing Centre. Both shipments are handled by DHL Worldwide.
DHL advise that delivery of supporting documentation should take up to three working days from dispatch from the British High Commission in Pretoria. Delivery of your passport will take up to three working days from UK dispatch.

DHL aim to deliver packages direct to customers or to diplomatic missions.  However, for some areas this may not be possible.  In such circumstances, DHL will contact you directly during working hours to arrange for you to collect your documents from the nearest DHL office or to provide an alternative delivery address.  You should ensure that up to date, correct contact details are included with the passport application form. When collecting documents, you will be required to bring photo identification that matches the name on the shipment.

Specific requirements from Burkina Faso

If your application is not straightforward, for example the form is incomplete or documentation outstanding your application will be returned to you and you will be required to pay the courier fee again. If you are required to attend an interview at the British High Commission in ACCRA, GHANA you will be notified by the examining officer in Pretoria. Under these circumstances your application may take longer to process. We recommend you apply in plenty of time before you travel.

Translations

All foreign legal documents submitted with a passport application (such as birth/death/marriage certificates, divorce papers, change of name documents, affidavits, etc) should be translated into English. You can find a list of officially recognised translators on the country's main website. You cannot get a friend or relative to do this for you.

Need more information

If you need detailed information about what type of passport you need, what documents you need to supply for different types of application please go to What passport do I need? page.

Urgent Travel

If you need to travel urgently and your normal passport is not available you should contact the British High Commission in Accra Ghana,  www.ukinghana.fco.gov.uk . They may be able to provide you with emergency travel documentation. Please note they will not be able to answer general passport questions or give information on passport applications in progress (as they are no longer involved in this process).  You should only contact them if you have a need to travel urgently and you will be asked to supply evidence of your need.

Contact Us

In case of query applicants can e-mail us on pta.passportenquiries@fco.gov.uk. We prefer e-mail as this allows us to investigate and respond fully to your enquiry. Alternatively you can call us on 0027 12 421 7800 there is a recorded message on calling during opening hours which should be ignored. Applicants should press 3 and when speaking to the operator say they are from outside South Africa. There may be a charge for this call so we recommend you read our website or e-mail us first.

Please do not contact us before the expected delivery time as detailed above. We will not be able to give further information and you may be charged for this call.